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SHIPPING & RETURN POLICIES

1. Shipping

Delivery

All OFIS orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Depending on the size of the items in your order, we utilise the following shipping and delivery methods:

For items such as chairs or flat packed furniture we can organise delivery or you may pick up your item(s) from the warehouse. Delivered items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.

Usually, our freight deliveries are sent straight to your address provided and require a signature upon delivery to acknowledge that the items have been received in a reasonable order.

If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, OFIS reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).

Bulky and fragile furniture items

Large furniture items are mostly delivered using a two men delivery service. The carrier will typically contact you in order to arrange a delivery time that suits you best. For metropolitan areas, upon delivery the drivers will carry your item into your room of choice. Services such as delivery to room of choice may not be guaranteed where item cannot safely be brought through doorways or elevators.

Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.

Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.

In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), OFIS reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.


3. Damaged or faulty returns 

In the unlikely event that your item arrives damaged or faulty, please notify as soon OFIS as possible for a replacement (if available), store credit or a full refund. Please contact our Customer Care Team on (08) 9477 5515 or email [email protected] to assist with organising your return.

You may be required to send us images of the damage for further assessment. OFIS will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; second hand; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.


4. Warranty Claim

OFIS works closely with suppliers to ensure all products have appropriate warranties. Please email [email protected] or call our Customer Care Team on (08) 9477 5515 to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; second hand; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.